Big and Sexy Sportswear goes to great lengths to ensure all orders are embellished and filled accurately, on time, and are of the highest quality.
We accept returns and will replace orders if you are disappointed by our merchandise when: The items themselves are materially flawed, or if the design of the final product does not meet your expectations.
CUSTOMERS MUST INSPECT THEIR PACKAGE WITHIN 48 HOURS OF RECEIPT OF THEIR ORDER. This will help ensure that you receive your product quickly and help avoid last minute rush situations. If an order is not inspected within the given time restraints then we will still rectify the problem up to 30 days after the receipt of the order by re-shipping the items via USPS First Class or Priority Mail. All claims made after 30 days of the receipt of order will be handled on a case-by-case basis at the discretion of Big and Sexy Sportswear customer service.
Please contact Big and Sexy Sportswear customer service at shop@bigandsexysportswear.com should you have an issue with your order. We cannot accept returns without a Return Authorization (RA) number.
Notice About Ink Colors
Please note that due to varying monitor settings, the colors represented on the online store may not match the actual ink or thread colors screen printed or embroidered on your items. Big and Sexy Sportswear is not responsible for variations between your monitor, phone or tablet and the actual ink or thread colors.
Garment Sizing
Garment sizing can vary amongst manufacturers and styles. Please contact us for any questions regarding sizing.
How to Request a Return
Return claims must be filed with the customer service department within 7 business days of receiving your order. All defective material must be returned in order to receive credit or replacements. Please email us at shop@bigandsexysportswear.com to process your return.